There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. So I did. in Switched On Families 2 weeks agoRegrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS Introducing 1. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Thanks for joining our help forums and for your first posts here, glad to have you on board! A warm welcome to the VM community. 1. Virgin Mobile. I have followed the thread and the AS Name I get is below AS Name AVAST Software s. Account - Cable. Hi, I’m be recently joined virgin and am experiencing my emails not loading correctly. These blocks usually come from a false alarm on a domain that was purchased, misused, and then repurchased from another user, or a false claim on this. Are you able to visit -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. QuickStart, set up and connections. com). If your Virgin Mobile is connected to your home broadband, you can browse protected. Account - Cable. To confirm Web Safe is working try going to. --. Contact the site operator for further help. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. Ok, this is getting annoying now. SpeedWeb Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. Not good enough. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. VM will not dispatch any technicians while an area fault exists. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. VM web safe not working (unable to configure it or turn it on/off is a regular source of complaint on the forums) and it works via VM DNS. not very safe!! nobile Posts: 574 Forumite. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. 8. 100. However, it seems to have stopped since a few days ago. I just got a URL from the IT team for the VPN. I'm sorry to hear you're having issues with changing the web-safe options online currently, in order to help out I will send you a PM here shortly. It's been on since the start. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. This is a known issue and our teams are working on a fix. Chatter and natter. e. SpeedHave just realised that websafe is not working. Just sign into My Virgin Media and. Networking and WiFi. Broadband deals;Hi, Thanks for your reply, unfortunately this didn't work. org. 0. What to do if Virgin Media Web Safe isn't working. I've tried a router reboot but that has not fixed it. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. Thank you! Yes, I realise it’s F-Secure (I had uninstalled it and then couldn’t remember). Toggle the button next to Child Safe option to turn it Off. This has been the case for a few weeks and I have been unable to access websafe settings. o. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Web Safe. SpeedFrom the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page? -- I'm a Very Insightful Person, I'm here to share knowledge, I. As a consequence if the site is requested over: As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownIf you would like the Web Safe settings changed, let us know as this can be a work around for now. Web Safe only works on devices connected to your Virgin Broadband at home. QuickStart, set up and connectionsVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. Apple Mail not working over home broadband, everything else is OK in Networking and WiFi yesterday; Virgin media web email account not working in Email yesterday; My modem keeps making a whining noise in Networking and WiFi yesterday; Intermittent buffering (Twitch / Youtube etc) in Speed yesterdayI have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Abdelmonem. I can not get websafe/child safe to work on any device. uk, which will give you a rough idea on if it's a single ISP in the UK that's. All its engineers are on our doorstep here in Essex. Regards, Bashkaaa - 5395816. Tried every browser, device, incognito mode etc. Top offers; Discover Virgin Media; Broadband deals;. Post Reply Preview Exit Preview. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. everything is up to date. 0 Kudos. Click here to view more details on content filters from Virgin Media’s Web Safe. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. This is both logging in via web browser and mail app on her. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. com, @blueyonder. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. I can't do this. . So I’ve gone in. Options. 168. Glad to hear that you spoke with our team to look to get this resolved for you @MRSH. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. At least 30Mbps download speeds in every room or £100 one-off credit. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. It is showing as switched on, but nothing is being blocked. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. 168. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. So you can kick back and enjoy yourself, knowing somebody’s got your. net, according to broadband news site ISPreview. . What’s more, it’s compatible with all. AS Name. Browse Virgin Media Virgin Media Community. 9. . Try a different DNS to confirm access which should bypass VM web safe. Stay safe online. 1. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. branson@virginmedia. 0. Options. - 5375863. Networking and WiFi. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. I am not on any VPN. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. in Switched On Families 4 weeks ago; Child and Web safe - cannot access some sites in Security matters a. There are no guarantees that my advice will work. I used to enable it for many years. Do NOT visit the link included in the mails or response Email 1 VIR. Recently it stopped working (4 weeks ago). I have tried incognito, resetting cache, and downloading a vpn - all have failed. Virgin Media released their network level parental control option, Web Safe, in early 2014 and the Child Safe settings have been turned on by default for new customers since May 2018. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. I have also looked into the Virgin F-secure online security thing for £3 p/m but the links to that page all don’t work and the links to register to get 3 free mo. Security matters. Open an internet browser and type in the Virgin Media IP address: 192. Do not post the resulting output. Entertain me; Broadband Deals. That is very good since the country is not a member of any signal intelligence alliances. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". QuickStart, set up and connections. Networking and WiFi. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanksChild safe/websafe in Switched On Families 13 hours ago; Child Safe not working 6 months in Security matters Thursday; Re: Web Safe incorrectly blocking our website in Security matters a week ago; Child Safe/Web Protection off but still blocking websites in Security matters 2 weeks ago; Child safe in Switched On Families 2 weeks agoIf the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. 9. At this time we aware of the problem and working on repairing this feature. Virgin Media's DNS servers don't seem. Networking and WiFi. Home Phone. I click on the run test on my system only to repeatedly receive the message "sorry we cannot test your system right now". In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. Please,. 2. Stay safe online. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Having problems with Websafe again. Networking and WiFi. Having problems with Websafe again. Go to solution. Stream from Virgin Media. We hope to fix this by 8 September at 15:00. Options. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Suicide and self-harm These categories will remain. Does the issue persist: when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or - 5104291The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon” When will this be fixed? From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. What value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different. Mobile Your Account. So I requested a password reset. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. I've flagged this with VM before and nothing happened. 3. Operating system blocks work with user IDs but children may be able to circumvent that by getting another ID ;WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago; Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023; Re: Web Safe turned off but still blocking sites in Networking and WiFi 07-09-2023; Issues with Archero (Game) and Websafe in Gaming Support 20-05-2023By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. After that, it’s just £3 per month (or £30 a year). If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. on 03-11-2022 16:13. 4. Virgin Media Staff Options. com, @ntlworld. a month ago. Stream from Virgin Media. Child safe not working. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to. ExpressVPN. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. icon on the upper-left edge of your screen. 0 Kudos. Click the big on/off icon to connect. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. org. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. I have tried several times over the last month with the same results. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. " I cannot fix this. Security matters. One of the more basic fixes is to restart all your hardware, including restarting both your PC and Virgin Media Hub by switching off the router and then waiting a few minutes to turn it back on. We recommend keeping Virus Safe on. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in. Once logged in, select ‘My apps’ tab’. Networking and WiFi. "There's a broadband issue in . I keep getting the message seen in the attached picture. I have just had VM broadband installed. For Android: Settings >> Connections >> More connection settings >> Private DNS. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. never-displayed Additional options Related Device or Service. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. At the moment, yes, he thinks that was Virgin Media Virus Safe that blocked the connection to our website. 67. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. To fix this you’ll need to log in to your router and change a few settings. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. 1. I'm on a top, up to date laptop using an up to date browser and I've tried three using Windows 11. Internet not working on Mac even though all other devices are ok in Security matters a week ago; Re: Child Safe Not Working in Security matters a week ago; Web safe not working in Switched On Families a week agoFrom the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. 9. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops something has gone wrong our end' message. Up to 3 WiFi Pods if needed. It gives me a message that says: "The entered credential or authentication information does not work or are no longer accepted by provider. This was working for me until about August. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. However, it seems to have stopped since a few days ago. Regards Paul. It has previously said that all emails were "safe and secure". You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. We would like to show you a description here but the site won’t allow us. My Virgin Media App. Joining in. 168. We created Web Safe for our customers to make browsing safety a no-brainer. Set Virus Safe to On ( on is normally ok for VPNs. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Account - Mobile. Options. TAlmontaser. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. QuickStart, set up and connections. Child safe not working. I don't work for Virgin Media. Virgin Media Mail operates several email domains, including @virginmedia. We would like to show you a description here but the site won’t allow us. com, @ntlworld. Web Safe: Web Safe will not automatically be set to on. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. 4. Networking and WiFi. Your link takes me to the internet security page, and it shows how to switch on parental control. Help forum. Thank you for your post and welcome to our community. 0 Kudos. on 01-10-2022 16:28. Sign in . Options. I am not using any VPN in my devices (mobile and laptops). Networking and WiFi. Thanks for your patience while we work to fix things as quick as we can. It is showing as switched on but nothing is being blocked. 1. Web safe Child does not work Virgin Router. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. There’s a network fault in your area. The computers and devices you wish to authorise are set up so that. None of which worked. These tools can be installed across all devices, including mobile phones, computers and consoles. - 5388473. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoClick the big on/off icon to connect. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Forum; Apps. You can also use the dispute resolution service if virgin haven’t responded to the complaint after 8 weeks. I'm very sorry for the issue you're having with Child Safe. 0 Kudos. * Call costs may vary. and they all return the same result: ⋮ Non-authoritative answer: Name:. Manage Your Account. Switched On Families. com, @blueyonder. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. com 9. Virgin media web email account not working. Forum team are best placed to help and issue has been flagged to them. Can someone from virgin help please. Service and repairs at no extra cost If your Virgin Media kit needs repairing, we’ll get you video calling, streaming and emailing again as quickly as possible. com (connection reset error). Follow these steps: 1. 220. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). Log in to your Virgin Media account using your email address and. timn48. ” This is. Child Safe set to On but not blocking any websites, this used to be working but isn't anymore. What to do if Virgin Media Web Safe isn't working. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereWeb safe provides ultimate protection when using the internet. Hi my child safe is on but no sites are getting blocked. I was offered a new contract, which gave me 10x the data, for the same price if I stayed. Virgin Phone Switchover. If you haven’t changed your password, the default one is placed on the bottom of the router. Log in to My Virgin Media. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi can anyone help my email account is not working I've tried using my email app on my phone I've tried using chrome Web page and my - 5139004. Anyway, I recently moved house (August) and kept the same package. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. Account - Cable. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. However, it seems to have stopped since a few. You’ll pay nothing for 3 months (with no payment details. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksParental controls are a set of tools designed to protect and keep children safe online. What to do if Virgin Media Web Safe isn't working. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. My wifi has suddenly stopped working. Reply. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. * Call costs may vary. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off; to confirm Web Safe is off try access a VPN site, for example. Click the big on/off icon to connect. 3. 1) I thought the results wouldnt show but they did. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Same message - 5104291. Please can you advise. " This has been the same for 3 days now. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. New to Virgin Media Store Rent now. 4. TAlmontaser. None work. 4. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. The filters can automatically block pages by IP addresses or by examining keywords. 8. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Does the email not work in either web mail or client mail? 0 Kudos Reply. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. I do not pay the extra £3 a month for the internet security. Not able to access websafe_setting page (able to go to update_profile page). Tuning in. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. Account - Mobile. Nah - maybe for teenagers but not for tweens or younger ones. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. run the Standard test and confirm the Hostname. Options. VodafoneChild safe issues, Virgin Media customer service is appalling in Security matters yesterday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters Wednesday; Parental controls - can't block specific website in Switched On. Here you’ll find all the help you need for Virgin Media related problems and issues. Just bear in mind this would reset everything. How do I install Internet Security? How do I uninstall Internet Security? What are viruses and firewalls? Virgin Media Internet Security How to use Virgin Media Internet Security?. I'm a Very Insightful Person, I'm here to share knowledge. 1 Kudo. com Child safe not working in Security matters Tuesday; Child safe issues, Virgin Media customer service is appalling in Security matters Sunday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters a week ago Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. My Virgin Media App. We would like to show you a description here but the site won’t allow us. Tried turn off and in again but didn't - 5415999. Stay safe online. Security matters. net. Child safe is so simple to bypass I'm not sure it is worth worrying about. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. That is very good since the country is not a member of any signal intelligence alliances. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291. Tuning in. Web safe settings not working. Should the issue persist post back here to have issue flagged to the forum team. 100, but both do not work. Reconnect your VPN if necessary. I’m losing the will to live. 1. If you go to is the AS Name reported as Virgin Media?. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. 8. Web safe provides ultimate protection when using the internet. Web safe not working when enabled. Thank you for your post. 4. However, adult sites are not blocked. It isn't safe for children to browse using Virgin's services at the moment - it is worth highlighting to others as wel. 1. richard. If it’s not a technical issue you need help with then we’re here to support you on. Regards - 5395816. 67. Stay safe online. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Log in to your Virgin Media account using your email address and password. 1. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Login in the the Virgin Media online account and try the to enable websafe. We would like to show you a description here but the site won’t allow us. Child Safe not working in Switched On Families yesterday; Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe.